Hey Folks! Many people encounter this PS4 Keeps disconnecting from WiFi problems. We’ve made this 10 points article that can definitely solve your problem.
In many cases, we have seen that problem isn’t in WiFi, it was in PS4 Software problem, that keeps it disconnecting frequently. However, it could be also your router’s fault, but if that’s the case, it should affect every device connected with it.
Why Do My PS4 Keeps Disconnecting From WiFi
Many users have reported similar kinds of complaints, the problem in the majority of cases should be with PS4’s Software.
There are many reasons behind it, like your router’s frequency band and your PS4 Couldn’t be matched. As PS4 Only runs on 2.4GHz but might be your router’s band is at 5GHz, then there would always be connection instability.
The good part, many routers have options to change their frequency band manually, you can change it manually.
Another major reason could be glitches and lag, in that case, you just have to restart your whole system. You can reinstall your game, reboot your router and PS4, revamp your setup.
If the above two things don’t work, either you should go to the technician, or you have to connect the ethernet cable to your PS4.
Ethernet cable will give you a very stable internet connection, which WiFi won’t give, but that’s again a temporary solution, a permanent solution will be to diagnose the problem and repair it.
Read the full article, and try out these 10 methods on your PS4, to solve the problem.
10 Fixes: Why Do My PS4 Keeps Disconnecting From WiFi
#1. Reboot – Router
Rebooting may seem a very basic and obvious thing, but many times rebooting works. Rebooting your router gives your PS4 a chance to make a connection once again, which may prevent lags and glitches to occur.
You can also switch off your PS4, and on it again to make a stable connection.
#2. Change Frequency to 2.4GHz
The frequency band of a router is the main cause of why your PS4 keeps disconnecting from WiFi.
As the frequency band is responsible for making a stable connection with devices in a certain range.
Of course, The two most important & frequency bands are 2.4GHz and 5GHz.
Your PS4 Only supports a 2.4GHz Frequency Band, so you have to change your router’s frequency band to 2.4GHz.
How to change the frequency band –
The process is very simple, go to your router’s app, or in browser search with the router’s IP address. Then in the setting, you’ll find the frequency band option, change it to 2.4GHz. You’ll only find frequency bands in settings if you have a dual-band router.
There isn’t any major difference between the 2.4GHz and 5GHz frequencies. 2.4GHz covers a larger range area but provides comparatively low speed, and 5GHz covers less range area. But provides comparatively high speed.
#3. Remove Game Once & Reinstall Again
If this disconnecting from WiFi issue, only occurs with any particular game, you can try deleting and reinstalling it.
Find out the games that are creating this issue, either permanently remove them, or reinstall them from the app store.
#4. Use Ethernet Cable Instead Of WiFi
Using an ethernet cable is the easiest and reliable solution to fix your PS4 keeps disconnecting from WiFi problems.
As ethernet cable is more stable than WiFi, and it is easily available both online and offline market. However, this may disrupt your wireless gaming experience but it’s surely more stable for your game.
#5. Reset – PS4
Occasionally, a reset of the PS4 can fix glitches and bugs in the system. It will also improve the speed of your system.
However, resetting will wipe out all your data, so make sure you have a backup or create a backup file before resetting.
How to Reset PS4-
- So first, go to Settings
- Now go to scroll down and select Initialization
- Then, you can select the 3rd option named “Initialize PS4″
- Now, You’ve two option, if you have back up, then select the second one – Full
- For Reseting it, select Yes
- Now, it may take several hours to complete, you can read the text on your screen.
#6. Change DNS Settings
DNS means Domain Name System, this DNS is by default set by your Internet Provider. You can change it to any better third party, to make the connection more secure and slightly fast.
In the PS4 case, your default DNS could also be the reason why your PS4 Keeps disconnecting from WiFi.
Here’s how you can change DNS –
- First, go to Settings
- In settings, select Network
- Then, click on Set up Internet Connection
- Now, Select Use WiFi
- Then, go to Custom
- Then, select Automatic > Do not specify
- In this DNS setting, you have the option of selecting Manual, choose from that manual option
- From the Primary DNS box you can enter – 18.104.22.168 value, and likewise the Secondary DNS box you can enter – 22.214.171.124 value
- Then you can click on “Next”, In this MTU settings you can select Automatic selection
- Choose Proxy Server – Do Not Use
Now, test your internet connection, if it’s working fine, and the problem is resolved, you can leave it as it is.
However, if it isn’t, you can set the DNS settings to automatic again just like they were before changing DNS.
#7. Set Up – Static IP Address (PS4)
Might be for your PS4, you are using a dynamic IP Address, it’s an automatic setting by default.
The problem with dynamic IP Addresses is when an internet service provider assigns you a new address or you reboot your router, your dynamic IP Address changes.
On the other hand, static IP Addresses is more stable as it doesn’t change, which offers a stable connection. Here, also the problem is that the PS4 is kept disconnecting from WiFi, might unstable internet connection may be the cause.
Steps to setup Static IP Address –
- The First step to change static IP is you can go to Settings > Network option
- In Network, Go to View Connection Status
- Now, you’ll be seeing some information on your screen, take a screenshot, or click a photo with your mobile. Or else, note down these four things – Subnet Mask, Default Gateway, Primary DNS, and Secondary DNS
- Now, go back to Network > Setup Internet Connection
- Then follow the process – Use WiFi > Custom > Manual
- Now here enter the four things you wrote down – Subnet Mask, Default Gateway, Primary DNS, and Secondary DNS
- Now, on IP Address choose the IP Address, which is unreachable or no one is using. Watch this YouTube Video, to know how can you find it – Tap here to Watch that Video
- Now, click on Next > Automatic and then under Proxy Server, click Do not use, if you aren’t using any Proxy Server.
#8. Redesign – Gaming Setup
If anything isn’t solving your PS4 Disconnecting from WiFi problem, you can try changing your gaming setup.
Redesigning the gaming setup means restarting your router, PS4, or any device you’re using in your gaming setup. Also change the position of your router, if there is interference between your router and device, like metal or any wall close to the router.
To get a good connection from your router, you should give your router an open space, or at least an object that isn’t too close to the router.
#9. Restart Your Application
If your PS4 Keeps disconnecting from WiFi playing any particular game, then you should restart the application. It may sound basic, but these things work, try out restarting your game.
Steps to Restart your game application –
- On your PS4 gaming system, you can go to the corresponding Home Screen
- Then, by pressing the option button, your menu will pop up.
- Now, in the menu close the game, and then you’ve to restart it.
#10. Last: Rebuild Your Database (PS4)
Rebuilding your database is a lengthy process, but if everything else failed you should definitely try it out.
Steps to rebuilding your PS4 Setup-
- First, turn off your PS4
- From next, you can press and hold the Power button at least 12 seconds.
- Connect your PS4 Controller and on your controller press the PS4 Button
- Then select Rebuild the Database
- Now, wait for the process to complete, it’s a lengthy process that takes time.
- After the completion of the process, sign to your Play Station Network
- Check the problem is resolved or not.
However, if anything isn’t working you should contact your technician, is it may not be a software problem but a hardware problem, that can only be resolved by a technician.
You can also claim your warranty if it’s under the warranty period.