How to deactivate Jio SIM if lost

How to deactivate Jio SIM if lost

Have you lost your phone with a Jio SIM? Have you locked your phone? Or you are no longer using your Jio SIM? Do you know how to deactivate Jio SIM if lost?

The situation comes that you accidentally lost your phone or the SIM card. that can be dangerous if you don’t block your phone and the SIM because those can be used by others. The process of blocking your SIM was lengthier previously. But, if you are a Jio user that it’s not too hard for you. Jio allows you to deactivate and activate the SIM by just a single click using the Jio website.

Why deactivate your SIM?

If you lost your phone you must deactivate your phone to prevent it from being misused. Also, the situation comes that you are no longer interested to use an old Jio SIM. For any kind of situation, you can deactivate your Jio SIM just with a single click, and also you can resume it when you want.

How to deactivate Jio SIM if lost?

Of course, It’s not necessary to visit your nearest Jio store/shop or calling the JIO helpline and request to deactivate your Jio SIM. The Jio digital platform made the process easier. Previously the process was too lengthy to deactivate your SIM. There you had to call the helpline or visit the store to start the process and after verifying your details they block your SIM.

Now the process has been thousand times easier than previously it was. You just take a phone or your PC and follow the steps to deactivate Jio SIM.

#Step1: Open any internet browser and go to Reliance Jio Website.

Click here to visit: Reliance Jio website

Jio app login account

Go to the mobile in order to access your SIM. You can log in here using OTP on your phone no.

To generate OTP to login your mobile jio account

#Step2: Once you are in the login page of Reliance My Jio portal, hit the ‘Sign In’ button.

Enter the register Email ID and Password that is previously associated with your Jio account.

Jio sign In page

#Step3: Click on the Settings icon on the top right corner.

Settings icon in Jio app

#Step4: Now choose to suspend and return the option from the flow chart.

suspense and resume option

#Step5: Choose a reason of why you want to deactivate your SIM. Choose the reason as-“SIM Damaged and SIM/Device Lost”.

Sim Damage and Sim lost option

#Step5: Once you are done click on the ‘SUSPEND’ interactive icon to complete and confirm the deactivation process.

Suspend button confirmation

#Step6: Now a confirmation popup will appear with a reference number and your phone number.

confirmation reference no acknowledgement

Following these simple 6 steps you can deactivate your Jio SIM if you lost it accidentally.

How to resume your blocked Jio SIM?

If you are lucky enough to find your sim again than you can easily resume your SIM. To get your deactivated SIM in working condition to follow the steps-

#Step1: Login to your account and go to suspend and resume option from the settings. ( use first 4 steps of the steps of deactivation)

#step2: Click on the ‘RESUME‘ button to resume your service.

Suspend option

#Step3: A pop-up screen will appear with your request number. (that period of resuming your no through the website is within 90-120 days of deactivation.)


Now you know how to how to deactivate Jio SIM if lost and how you can resume it when you get it back or found it. if you never registered the Jio website with an account then you will not be able to do the same using website. in that case, you have to call Jio Helpline to raise the request (Jio helpline no: 1800-889-9999). in that case, you can also resume the service by calling the helpline as we have previously seen.

See Also…

List of Steps on How to Stop Jio Callertune

How to increase Jio TV online streaming speed and stop buffering

2 Hidden Tricks In MyJIO app | Track Calls of Any other Jio user | Free 1GB Voucher on Top-up


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